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Many of you who answered "no" to this question might not even realize you're experiencing it. In our conversations with various owners, we've found that most significantly underestimate the KPI's they can achieve. Many of you are overstaffed.
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Inefficient processes lead to longer turnaround times. As the work keeps coming in, the # open WOs naturally increases.
The longer a work order is open, the more follow-ups you will receive from, tenants, vendors, team members and owners. The workload per WO increases.
You still have the same time per day, so the time you have available per WO decreases.
Turnaround times now increase even more.
Welcome to the snowball effect!
First, you’ll need to clean up your work orders. Closing out all old work orders is essential for rebuilding trust with tenants, determining your actual staffing needs, and starting fresh.
The next step is to implement the right processes and hold team members accountable on a daily basis. Alternatively, you can partner with us for support.
OR, work with us...
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You can easily determine if your department is operating efficiently by comparing your KPIs to our target metrics. Alternatively, feel free to schedule a call with us for a free assessment.
These are great conversations to have!
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