Scaling Starts With

Maintenance

A Complete Course on Handling High-Volume Work Orders with Professionalism and Efficiency.

  • 7 Modules
  • 41 Lessons
  • Customizable workflows
  • Cavalry Certification Document
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office meeting with digital icons highlighting property maintenance, coordination, and emergency handling, centered around a security lock symbol.

Course sneak peek

01

Introduction

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Module 1: Introduction course outline featuring topics on industry problems, opportunities, organizational roles, workload expectations, and maintenance job descriptions.

02

Understanding PM Maintenance

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Module 2: Understanding PM Maintenance course outline, covering maintenance ethos, the role of maintenance, and types of maintenance.

03

What you say, and how you say it, matters

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Module 3: Effective communication in property management, covering tenant, owner, and vendor communication, along with phone and text message interactions.

04

A day in the life of an MC

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Module 4: A day in the life of a Maintenance Coordinator, covering time management, daily routines, and key performance indicators (KPIs).

05

Flow Charts

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Module 5: S/R Flow Charts covering systems and processes, troubleshooting, emergency and normal service requests, recurring tasks, and warranty handling.

06

Vendor Management

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Module 6: Vendor management module covering vendor ethos, budget limits, required trades, contractor selection, KPIs, agreements, onboarding, evaluation, and after-hours vendors.

07

How Stuff Works

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Module 7: How Stuff Works, covering central AC, toilet mechanics, home plumbing, garbage disposals, mold remediation, sprinkler systems, inspections, and water heater replacement.