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Scaling Starts With

Maintenance

A Complete Course on Handling High-Volume Work Orders with Professionalism and Efficiency.

  • 7 Modules
  • 41 Lessons
  • Customizable workflows
  • Cavalry Certification Document
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office meeting with digital icons highlighting property maintenance, coordination, and emergency handling, centered around a security lock symbol.

Course sneak peek

01

Introduction

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Module 1: Introduction course outline featuring topics on industry problems, opportunities, organizational roles, workload expectations, and maintenance job descriptions.

02

Understanding PM Maintenance

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Module 2: Understanding PM Maintenance course outline, covering maintenance ethos, the role of maintenance, and types of maintenance.

03

What you say, and how you say it, matters

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Module 3: Effective communication in property management, covering tenant, owner, and vendor communication, along with phone and text message interactions.

04

A day in the life of an MC

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Module 4: A day in the life of a Maintenance Coordinator, covering time management, daily routines, and key performance indicators (KPIs).

05

Flow Charts

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Module 5: S/R Flow Charts covering systems and processes, troubleshooting, emergency and normal service requests, recurring tasks, and warranty handling.

06

Vendor Management

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Module 6: Vendor management module covering vendor ethos, budget limits, required trades, contractor selection, KPIs, agreements, onboarding, evaluation, and after-hours vendors.

07

How Stuff Works

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Module 7: How Stuff Works, covering central AC, toilet mechanics, home plumbing, garbage disposals, mold remediation, sprinkler systems, inspections, and water heater replacement.
Coordinating Maintenance Bootcamp online course interface, featuring modules on industry problems, maintenance roles, communication, and workflows.
All modules
Lesson interface from the Coordinating Maintenance Bootcamp, featuring the Snowball Effect concept in maintenance coordination with video, text, and illustrations.
Lesson example 1
Lesson interface from the Coordinating Maintenance Bootcamp, covering the Daily Routine module with a video, structured text, and task prioritization guidelines.
Lesson example 2